Refund Policy

1. Digital SaaS Goods Scope

Apps4You provides cloud-hosted digital services, automated Discord bot functionality, and Pro subscription upgrades for Discord servers. Because digital features (including increased question limits, custom bot avatars, custom DNS edge routing, and outcome role automation) are activated and provisioned immediately upon transaction confirmation, our refund terms reflect the nature of digital goods.

2. Statutory Consumer Rights & Guarantee

Nothing in this Refund Policy is intended to limit or exclude your statutory consumer rights under the Consumer Rights Act 2015 (UK) or applicable consumer protection laws in your jurisdiction.

When you purchase a digital subscription, you request immediate delivery of the digital service and acknowledge that your standard statutory right to withdraw within a 14-day "cooling off" period is waived once the digital service has been successfully supplied and configured for your Discord server, unless the service is defective or does not perform as described.

3. Eligible Refund Scenarios

You are eligible to receive a full or partial refund in the following situations:

• Verified Technical Defects: If a verifiable system malfunction on the Apps4You platform prevents you from using core Pro features (such as custom subdomains, unlimited questions, or automated role assignments) and our support team is unable to resolve the issue within 48 hours of a formal support ticket.
• Duplicate Billing: If our payment processor inadvertently charges your payment method more than once for the same billing period, the duplicate payment will be refunded immediately in full.
• Unauthorized Transactions: In cases of fraudulent or unauthorized use of your payment method, subject to timely reporting and verification.
• Prolonged Unplanned Outage: If our core platform experiences major unplanned downtime exceeding 72 consecutive hours during your active billing period.

4. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• Terms of Service Violations: If your server or account is suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy (e.g., hosting phishing forms, malware, or illicit content).
• Change of Mind: If you decide you no longer wish to use Apps4You after activating Pro perks, where the features have functioned normally.
• Discord Platform Actions: If Discord bans or deletes your Discord server, bot application, or Discord user account due to actions unrelated to Apps4You.
• Unused Subscription Periods: If you cancel a subscription mid-cycle, you will retain access to Pro features until the end of the current billing cycle, but partial or prorated refunds will not be issued for remaining unused days.
• Third-Party Domain Fees: Fees paid to third-party domain registrars for custom domains are strictly non-refundable through Apps4You.

5. Subscription Cancellation & Renewals

You have full control over your subscription:

• Subscriptions renew automatically at the end of each billing cycle (monthly or annually) unless canceled prior to the renewal date.
• You can cancel your active subscription at any time directly through the dashboard billing settings or by contacting support.
• Upon cancellation, your Pro features will remain active until the end of the current prepaid billing period, after which your server will gracefully revert to the Free tier without data loss.

6. How to Submit a Refund Request

To submit an eligible refund request, follow these steps within 14 days of the transaction date:

1. Join Support: Connect to our official Apps4You Support Server.
2. Open a Billing Ticket: Navigate to the #support channel and click Create Ticket, selecting the Billing & Refunds category.
3. Provide Transaction Details: Include your Discord User ID, Discord Server (Guild) ID, transaction/invoice reference number, and a detailed description of the reason for the refund request.

7. Processing Timelines & Methods

Once your refund request is received:

• Our billing team will review and respond to your ticket within 24 to 48 hours.
• If approved, refunds are credited back to the original payment method used during checkout.
• Depending on your financial institution or credit card provider, the funds typically appear on your statement within 3 to 5 business days.

8. Dispute Help & Support Contact

If you have questions about a recent charge or require assistance with your subscription: